For Your Information

Theatre Aquarius is a not-for-profit corporation and a registered charitable organization. It is a member of the Professional Association of Canadian Theatres and engages professional artists who are members of Canadian Actors’ Equity Association under the terms of the Canadian Theatre Agreement. Stage technicians are members of I.A.T.S.E. Local 129 and Local 828.

CHARITABLE REGISTRATION NUMBER 11921 3957 RR0001 1973

RENTAL INQUIRIES If you’re interested in holding an event in any of our spaces, please email Elissa Hodder, Patron Services Manager or call 905.522.7815 ext. 233.  Please include your preferred date(s) and a brief description of your event in your email.

Patron Services

Box Office Hours

Our Box Office is currently closed to the public, due to the pandemic.
You can still reach us by phone at 905.522.7529 or toll free at 1.800.465.7529 or by email at boxoffice@theatreaquarius.org for ticketing and general inquiries. 

Beverages

Under the Liquor License Board of Ontario (LLBO) regulations, alcoholic beverages may not be taken into the Irving Zucker (mainstage) auditorium, or outside the building.

You are welcome to bring your own refillable water bottle into the auditorium.

Pre-Order Bar Service

To avoid long line-ups at the bars during intermission, you can order and pay for your drinks before the performance. They will be waiting for you at intermission.

Coat Check

We suggest, for your comfort and those around you, that you take advantage of our Coat Check for a nominal fee.

Hearing Aids

Theatre Aquarius maintains a number of infrared devices (headsets or direct interfaces with hearing assistive devices), for the hearing-impaired. They may be borrowed at no charge, and are available at the Coat Check on a first-come, first-served basis.

Beware of Ticket Resellers

A number of third party websites are reselling tickets online to Theatre Aquarius performances online. Theatre Aquarius is not affiliated with and does not support the use of any third party ticket reseller.

Make sure you are buying Theatre Aquarius tickets online directly through our website at https://tickets.theatreaquarius.org.

We want you to have the best theatre experience possible, starting with your ticket purchase.  Please keep the following in mind when shopping online for Theatre Aquarius tickets:

  • Make sure you go to https://tickets.theatreaquarius.org
  • If you are using a search engine, be mindful of results labelled AD. These are often paid ads designed to mislead people into purchasing tickets from unofficial sources.
  • Always read the fine print. If the site says anything about being a resale marketplace, you are not buying an authentic Theatre Aquarius ticket.
  • Make sure your purchase is in Canadian dollars. If the site is using USD or currency other than Canadian dollars, it is not the Theatre Aquarius website.

 Our Box Office staff are here to help you:

  1. By telephone at 905.522.7529 or toll free at 1.800.465.7529.
  2. In-person at 190 King William Street, Hamilton during Box Office hours
  3. Online at https://tickets.theatreaquarius.org

Etiquette

Smoking

Theatre Aquarius is a smoke-free environment, including all forms of “E-Cigarettes”.

Scents

As a courtesy to those who are sensitive to fragrances, we request that all patrons refrain from using perfumes, after-shave and other scented products before attending the theatre.

Candy

The crackling sound of opening cellophane wrapped candy during the performance is highly disruptive, please consider your fellow patrons.

Children/Babes in Arms

Babes in arms or children under the age of two are not permitted in the theatre. Children older than two should be able to sit quietly in their own seats throughout a performance. If you are in doubt about bringing a child to any particular production, please ask before buying your tickets.Please be aware that if your child creates a disturbance, you may be asked to leave the auditorium. Parents are reminded that most live, professional theatre – unless specifically advertised as being for children or “for the whole family” – is intended as adult entertainment and may not be enjoyable or suitable for children.

Photographs and Audio and Video Recording

The taking of photographs or audio or video recordings of any kind within the auditorium for any reason is strictly forbidden. It is a distraction to the performers and can create safety hazards. Such recordings also violate performance contracts, design contracts and copyright agreements with rights holders. Theatre Aquarius reserves the right to seize any recording device used within the theatre and erase any offending data.

Cellphones and Pagers

Patrons are requested to turn off all cellphones, pagers and electronic devices prior to the performance. Patrons who do not do so, or who are texting or making use of other electronic communications during the performance may be asked to leave.

Latecomers

Seating latecomers is disruptive to both performers and audience members. Out of consideration to other patrons and performers, latecomers will be seated at a suitable break and at the discretion of the house manager.

FAQ

How do I get to Theatre Aquarius?

We are located in downtown Hamilton at 190 King William Street. Click here for driving directions and a map of our location.

How can I buy tickets?

Our Box Office is currently closed to the public, due to the pandemic. You can still reach us by phone at 905.522.7529 or toll free at 1.800.465.7529 or by email at boxoffice@theatreaquarius.org for ticketing and general inquiries.

How can I support Theatre Aquarius?

We need your support now more than ever! It is heartbreaking that Theatre Aquarius has been closed since March 14, 2020, die to the pandemic. Without ticket sales, our financial strength is vulnerable. Please consider a donation todayTheatre Aquarius is a not-for-profit charitable organization. Charitable Registration Number 11921 3957 RR0001.

How can I sponsor or donate to Theatre Aquarius?
What happens in the event of a snowstorm?
At Theatre Aquarius, the show must go on! We do not cancel our performances because of inclement weather. If you are concerned for your personal safety during a winter storm and are unable to leave to attend a performance, please contact the Box Office at 905.522.7529 or toll free 1.800.465.7529 within 72 hours of the missed performance. We will attempt to transfer your tickets to another performance, pending availability.
Who do I contact to arrange interviews with staff or artists?

Please contact Janet Mowat, Director, Communications & Marketing at jmowat@theatreaquarius.org.

Are there discounts for groups?

Yes, for information on group rates please contact the Box Office at 905.522.7529

Program, Artists, Dates and Prices Subject to Change.  All Sales Final.  No Refunds.

Theatre Aquarius is a not-for-profit registered charity dedicated to creating outstanding, accessible, live theatre that entertains, challenges, & educates.  Charitable Registration Number 11921 3957 RR0001